Monitor Twilio compliance pages
Cloud communications platform — programmable SMS, voice, video, email (SendGrid), and authentication APIs for developers.
Twilio publishes several compliance and legal pages that change over time. Under GDPR Article 28, data controllers using Twilio as a processor must continuously verify that "sufficient guarantees" remain in place — which means tracking changes to these pages as they happen. Below are the 4 most relevant pages, what typically changes on each, and ready-to-paste monitoring prompts.
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Sub-processor list
https://www.twilio.com/legal/sub-processors ↗
Typical change frequency: quarterly
What to monitor
- Changes to telecom carrier partners (region-specific, affects call routing)
- SMS aggregator sub-processor changes
- New sub-processors for Segment (CDP) data handling
- SendGrid email delivery infrastructure changes
- AI and ML sub-processors for Flex and conversational AI
Suggested monitoring prompt
Alert me when Twilio adds or changes sub-processors — particularly carriers, SMS aggregators, and AI providers. Report name, product, and country.
Data Processing Agreement
https://www.twilio.com/legal/data-protection-addendum ↗
Typical change frequency: yearly
What to monitor
- Changes to communications content processing scope
- Updates to Segment customer data platform terms
- Changes to SendGrid-specific provisions
- Transfer mechanisms and SCC applicability
Suggested monitoring prompt
Monitor the Twilio DPA for changes to communications processing, Segment or SendGrid-specific provisions, or transfer mechanisms.
Privacy policy
https://www.twilio.com/legal/privacy ↗
Typical change frequency: yearly
What to monitor
- Changes to message content handling (SMS, MMS)
- Updates to Segment data processing for customer profiles
- New AI feature data practices
- Changes to call recording and transcription data handling
Suggested monitoring prompt
Alert me when Twilio changes message content handling, Segment data practices, AI data usage, or call recording policies. Ignore editorial updates.
Status page
Typical change frequency: weekly
What to monitor
- SMS delivery delays or failures by region
- Voice API incidents
- SendGrid email delivery issues
- Segment data ingestion problems
Suggested monitoring prompt
Alert me on Twilio incidents affecting SMS, voice, SendGrid email, or Segment. Ignore minor regional carrier issues.
Compliance certifications
Data location
Hosting locations: United States, European Union, Asia Pacific
EU-US Data Privacy Framework: Certified
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