Monitor SendGrid compliance pages

Twilio-owned transactional and marketing email platform — SMTP relay, REST API, deliverability tooling, and marketing campaigns.

SendGrid publishes several compliance and legal pages that change over time. Under GDPR Article 28, data controllers using SendGrid as a processor must continuously verify that "sufficient guarantees" remain in place — which means tracking changes to these pages as they happen. Below are the 4 most relevant pages, what typically changes on each, and ready-to-paste monitoring prompts.

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Pages to monitor

Sub-processor list

https://www.twilio.com/legal/sub-processors ↗

Typical change frequency: quarterly

What to monitor

  • Twilio affiliates added as SendGrid sub-processors
  • Changes to deliverability and IP reputation partners
  • New sub-processors for Marketing Campaigns analytics
  • Email validation third parties

Suggested monitoring prompt

Alert me when SendGrid sub-processors change, especially Twilio affiliate additions and deliverability partners. Report name and purpose.

Data Processing Agreement

https://www.twilio.com/legal/data-protection-addendum ↗

Typical change frequency: yearly

What to monitor

  • Changes to email content processing scope
  • Updates to Twilio-SendGrid data integration provisions
  • Modifications to recipient data retention
  • Transfer mechanisms and SCC applicability

Suggested monitoring prompt

Monitor the SendGrid/Twilio DPA for changes to email content processing, cross-product integration, or transfer mechanisms.

Privacy policy

https://www.twilio.com/legal/privacy ↗

Typical change frequency: yearly

What to monitor

  • Changes to email content analysis practices
  • Updates to engagement tracking (opens, clicks)
  • New data sharing with Segment or Twilio products
  • Changes to recipient data retention defaults

Suggested monitoring prompt

Alert me when SendGrid changes email content analysis, engagement tracking, or cross-product data sharing. Ignore editorial changes.

Status page

https://status.sendgrid.com/ ↗

Typical change frequency: weekly

What to monitor

  • Email delivery delays or failures
  • API outages
  • Webhook delivery issues

Suggested monitoring prompt

Alert me on SendGrid incidents affecting email delivery, API, or webhooks. Ignore minor UI issues.

Compliance certifications

SOC 2 Type IIISO 27001HIPAA (eligible)GDPR

Data location

Hosting locations: United States, European Union

EU-US Data Privacy Framework: Certified

Related

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