Monitor Pipedrive compliance pages

Sales-focused CRM with visual pipeline management, activity tracking, email integration, and AI Sales Assistant for SMB sales teams.

Pipedrive publishes several compliance and legal pages that change over time. Under GDPR Article 28, data controllers using Pipedrive as a processor must continuously verify that "sufficient guarantees" remain in place — which means tracking changes to these pages as they happen. Below are the 4 most relevant pages, what typically changes on each, and ready-to-paste monitoring prompts.

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Pages to monitor

Sub-processor list

https://www.pipedrive.com/en/subprocessors ↗

Typical change frequency: quarterly

What to monitor

  • AI Sales Assistant LLM provider changes
  • Email sync and tracking sub-processor changes
  • Changes to call recording and transcription partners (Caller module)
  • Support tooling and analytics sub-processors

Suggested monitoring prompt

Alert me when Pipedrive updates sub-processors, especially AI providers and email/call tracking partners. Report name and purpose.

Data Processing Agreement

https://www.pipedrive.com/en/privacy/dpa ↗

Typical change frequency: yearly

What to monitor

  • Changes to AI Sales Assistant data handling
  • Updates to EU data hosting commitments
  • Modifications to email content processing scope
  • Transfer mechanism changes

Suggested monitoring prompt

Monitor the Pipedrive DPA for changes to AI data handling, EU hosting, email processing, or transfer mechanisms.

Privacy policy

https://www.pipedrive.com/en/privacy ↗

Typical change frequency: yearly

What to monitor

  • Changes to AI training data practices on customer CRM data
  • Updates to email sync and tracking
  • New analytics or enrichment data sharing
  • Changes to caller/meeting recording data

Suggested monitoring prompt

Alert me when Pipedrive changes AI training practices, email/call tracking, or enrichment data sharing. Ignore editorial changes.

Status page

https://status.pipedrive.com/ ↗

Typical change frequency: weekly

What to monitor

  • CRM app availability
  • API and webhook outages
  • Email sync problems

Suggested monitoring prompt

Alert me on Pipedrive incidents affecting the app, API, webhooks, or email sync. Ignore minor UI issues.

Compliance certifications

SOC 2 Type IIISO 27001GDPR

Data location

Hosting locations: European Union (Frankfurt), United States

EU-US Data Privacy Framework: Certified

Related

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